TrackJar

We do not give refunds. The Free plan costs nothing, and the only thing you can pay for is TrackJar Pro, a one-time payment of US$15 for lifetime access. Every Pro payment is final and non-refundable. Please read this page before you buy. It is part of our Terms of Service.

1. No refunds, returns or exchanges

Once a payment is made, we do not offer:

a refund, in full or in part, including because you changed your mind, bought by mistake, or no longer need Pro;
a refund because you did not use Pro, or used it only for a short time;
a refund because you deleted your account or want to move back to the Free plan (Pro cannot be downgraded);
a return or an exchange. Pro is a digital product with no item to send back, and it cannot be swapped for another plan.

2. Try it before you buy

Every tracker is included in the Free plan, so you can use TrackJar for as long as you like before deciding. Pro only removes the record limits. If the Free limits are enough for you, you do not need to buy anything.

3. How you receive Pro

Pro is delivered digitally. There is no shipping. Your account is upgraded as soon as PayHere confirms your payment, usually within a few minutes, and the change shows in Settings → Plan & usage.

4. Payment problems we will fix

This is not a refund for changing your mind. It is a correction when something went wrong on our side or in the payment:

Charged but not upgraded. If you were charged and your account is not on Pro after a reasonable time, contact us and we will activate it.
Charged twice for the same purchase. We will refund the extra charge.
A charge you did not make. If someone used your card without your permission, tell us and your bank, and we will help investigate.

If we cannot activate Pro for a reason that is our fault, we will refund that payment. Nothing in this policy limits any right you have under the law that cannot be waived.

5. Payments and disputes

Payments are processed by PayHere in US dollars. We do not see or store your card details. Any refund we do make goes back to your original payment method and can take several business days to appear, depending on your bank. Before you file a dispute or chargeback with your bank, please contact us first so we can try to sort it out quickly.

6. Contact